Refund Policy

Last updated: April 2026

At SellBano, we aim to provide a safe and reliable marketplace experience for buyers and sellers.

1. Eligibility for Refunds

Refunds may be requested for damaged items, defective products, incorrect orders, or items that never arrive within the estimated delivery timeframe.

2. Non-Refundable Items

Custom-made, personalized, digital, or print-on-demand products may not be eligible for refunds unless they arrive damaged or defective.

3. Refund Request Period

Customers should contact SellBano within 14 days of delivery to request a refund or report an issue with an order.

4. Order Issues and Evidence

To help us process refund requests, customers may be asked to provide photos, order details, or other evidence related to the issue.

5. Refund Processing

Approved refunds are processed through the original payment method. Processing times may vary depending on banks and payment providers such as Stripe.

6. Policy Updates

We may update this Refund Policy from time to time. Any changes will be posted on this page with the updated revision date.

For refund-related questions, contact us at: support@sellbano.com